ago Sometimes you will get a random cable sticking out of a wall with no isolator. Can anyone please help me. I think there’s something missing to the Virgin Media wall socket in my flat. Switched On. 03K; 1. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. Hi all, I move in to a new place today and was told quick start would be fine but I do not have the wall box. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. just moved in, can see the brown cable coming in from outside but there's no VM socket or Virgin. I have recently got the QuickStart WiFi with no virgin wall socket the man on phone said I wouldn’t need one but think I did and not - 5069775According to Virgin media I should have service at my new home, but I couldn’t see any wall socket at home. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. There are multiple different branded wall boxes inside our flat but none. PS. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. Browse If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hi , Welcome to our Community Forums and thanks for your post. Hi. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. • Take the red-banded end of the isolator cable and push it. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. -a. I ordered self-install kit just to find out there is no Virgin socket in my new property. @adelphiaUK wrote:. can someone book an engineer for me asap? thanks [MOD EDIT: Subject title changed for clarity] a week ago | Posted in Home Phone. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Getting Connected with Virgin Media is easy when you have a wall socket. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. From there it is going into the white distribution amplifier. TV & FM Radio Sockets. I ve got a green light flashing from our HUB. We would like to show you a description here but the site won’t allow us. The first thing is to start making alternative arrangements for your internet connectivity. The box and cables may have been removed by the previous occupiers. Broadband. Tried to connect it but unfortunately there is no wall socket at all in property. 0 Kudos. The new cables from your Quick Start kit will be push fit. Hi there. Just moved in to new (rental) flat. We have a virgin media wall socket with an - 4353656 - 2. Virgin Mobile. Account - Mobile. Two virgin media wall sockets, only one required in QuickStart,. I was trying to book an engineer but I didn’t get anywhere. 5. Security matters. The cable could be hidden within, or behind, furniture. 3 Kudos Reply. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message;. Tudor. The power light will start to flash. My Virgin Media App. Welcome to Virgin Media’s help and support page. For into also image of the. 0 Kudos. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. But i cant seem to find anywhere to book/contact and get someone to come fix thisWire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayQuickStart, set up and connections. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. . It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. QuickStart, set up and connections. The cables from the external box lead to a Bt open reach socket and a blank socket. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. The box and cables may have been removed by the previous occupiers. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Options. 1 [or 192. All forum topics; Previous topic; Next topic; 1 REPLY 1. --Hub 3. 30-01-2023 13:36 - edited 30-01-2023 13:51. Because I just newly moving to this house, and I just got the VM Quickstart kit with a coaxial cable. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Willferox, May 6, 2022 #1. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. 1) remove the attenuator from the existing cable, plug it into back of hub. No vm wall socket. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. Even sitting in the room above the router, the WiFi was dreadful. My understanding is you can only get the quick start kit if the house has had VM in the past. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Tuning in. Wish this was made clearer when. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. Let us know if there's any further issues. See where this Helpful Answer was postedThanks for your reply. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Get more from your Virgin Media setup. Security matters. Security matters. No wall socket as in 360 guide. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). Could a VM engineer be boo. nor can I find a external brown box. Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. 0. I will pop you a PM across now, please keep an eye. We would like to show you a description here but the site won’t allow us. 0 Kudos. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. Sign in . In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Tudor. Connect the Hub’s power cable with the blue tab. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Hello Virgin Media, we moved into a new house. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. Available with M50 broadband or faster. I have just switched to Virgin on the Ultimate Volt bundle and have everything working EXCEPT my VoIP phones. There is this cable which I followed, it goes from the wall outside and then it is going up skywards. Reply. 19K; 36; 98; Sofia_B. Next, connect the power cable. Pop the power cable into a nearby plug socket, and turn it on. on 17-12-2022 10:39. D01 C9W8. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. . Account - Mobile. We would like to show you a description here but the site won’t allow us. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. 3 minutes ago. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. No virgin media wall socket. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Joining in. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Router Plugin Port. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. on 20-08-2022 22:47. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. on 07-09-2022 19:28. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Browse Virgin Media Virgin Media Community. Incidentally the phone socket is redundant if not in use and can be safely removed. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to. Virgin Fibre Areas only. No outside box - cable through the wall to inside box - very old 20 years ago. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that. Tudor. . The package was delivered but there is no wall socket for me to plug into. by harpreetsingh21 •. Called 0800 052 1734 as well as 0800 953 9500. . - 5250024Trace any cables coming out of it and check the ends of them. The cable running out of the Virgin box seems to be one of those screw in ones, and I can't budge it. I don't work for Virgin Media. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. No TV. Problem solved? Click to mark as a Helpful Answer, or use Kudos to. @robbo321 wrote:. I’m annoyed because I actually had a virgin sales person in my house. I recently got Virgin broadband installed. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. But looking like you don't have an aerial in the flat if there are no other cables or wall plates anywhere in the flat. 5. Call the pre-installation and delivery team on 0800 052 1734. on 25-09-2022 15:41. Hi there, I have just moved into a new rental property and I was told the previous tenants were using Virgin Media broadband. Joining in Options. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin cables must only be provided by isolated sockets provided by Virgin Media. You should see a cable going through the wall and if you trace this inside, you should get the cable. What do we do? - 5352510. I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I. I'm a Very Insightful Person, I'm here to share knowledge. Will an engineer h. 388. Register today and see the benefits for yourself. How do I book a manned installation and what is the usual wait time? I have to. Although I mentioned that there is no socket at home on live chat, Virgin Media sent me a cable kit between wall socket and hub. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be - 4828566 HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. There are two outputs from here (the two connectors that are close together on the white box). If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If your not a virgin media customer then nothing. We do not have an internal VM box to plug the round ended cable into. It probably goes into another room in the house. It’s telling me to plug in the white cable to a wall socket but I don’t think I have one which will work. Tried looking but can't see a way to book an engineer for this? Thanks. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi all, when I signed up for Virgin Media, it said the service was available at my house. 3 5 comments Best Add a Comment LayerTough • 1 yr. Tip Set up all of your kit within 12 hours to avoid any delay and get the services you have signed up to. Forum; Apps. Plug the cables into the Hub. Except from that I can only. There must have been a previous installation or you would not have been offered a self install. I can only find the TV socket. You have at least tested the ringing capacitor issue in the diagnostic process. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Dave. Browse Virgin Media Virgin Media Community. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. VM will usually only supply a Quickstart to a property that had VM previously. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Forum. Unfortunately no… Had to contact Customer service to schedule a technician visit but the best they could offer is september 26 - 5122701. Some of the cables hanging out the wall were cut off after the house improvements. But I have actually managed to get through to the technical team over chat. 4 weeks ago. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Or you may be quicker than average! You won’t be involved the whole time. There is one Ethernet connection point and socket with a circle on the wall. on 14-09-2022 12:00. Entertain me; Broadband Deals. I am so sorry to hear that you seem to be missing a wall socket in the home. Indeed, I just took further photos which may help illustrating. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. No wall socket for my broadband quick set up. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Package arrive today and realized I don't have a VM wall socket to. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. How can I arrange an installation with virgin media. 100. Aug 8, 2019. Most of our customers receive their bills via E-billing. Live TV uses co-ax cables. Installation: Wall socket issue. Security. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. When you place your order, we'll let you know. called the delivery team and they managed to book a technician for me. Virgin Phone Switchover. If you’re using a splitter, make sure that’s firmly connected too. If you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Very Insightful Person 168 Views Message 2 of 4 Flag for a moderator. A power adaptor to plug into the Stream box and a power socket at the wall. braunlac. The "two cables" sound very like a Sky dish install. NO WALL SOCKET mollyhedges. Some of the cables hanging out the wall were cut off after the house improvements. Sometimes there is no wall box, just a trailing cable. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. on 15-11-2022 18:53. Hi, Same problem here. If you can get Quickstart, you can choose one of two delivery options. Browse Re: No wall socket. Any help please?Push the white cable (from the old Hub) into the back of the new Hub. We all know and love the internet and TV services that can enter our homes through entry points. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. 1 ACCEPTED SOLUTION. New Install Assistance. I sign up for vm broadband and I was offered self instalation kit . Socket should be on the underside. Tudor. Options. Options. Please help. Being connected to the internet is one of the most important modern essentials in 20. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). My Virgin Media App. My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". Just joined. No Virgin media wall socket. Further exclusions & legal stuff apply. The phone number doesn't connect you. It also protects the network from 240 volts being fed to it by faulty TVs in your home. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. Hello, my isolator cable does not fit into the virgin media wall socket. Just joined. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. and view the images for a range of different wall box options. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. However no idea of how long that might take. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. At least spell your title correctly jeezus . I ordered a self start kit and later realised I don’t have any wall sockets where I want to install my new router, how do I go about booking an engineer to install one? Contact the Pre-installation and Delivery Team on 0800 052 1734 and explain the situation. --. Various cable mediums are used in modern systems to transmit data. If you're happy for us to get this booked. Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. Security matters. No virgin wall socket in QuickStart, set up and connections Tuesday; No wall socket with QuickStart in QuickStart,. Controlling your TV. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this. Is it necessary to plug the cable to socket for having wifi, if so what can I do now. So, a 50 minute broadband, TV and phone. 283; 37; 57; stabilo00. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. . INT. You need a small spanner to remove this, then push the provided connector over the exposed end. jpeg File size: 143. Browse Virgin Media Virgin Media Community. However, I do not have any of the specified wall sockets available. @Soroosh1 wrote: Hi, I just received my hub. It is surface clipped usually. . Also tried the Ethernet, not. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Back a step. My Virgin Media App. 168. The cable could be hidden within, or behind, furniture. service status says landline and broadband working but TV has fault. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Virgin Media Quickstart set up. No Virgin Media Wall Socket on 13-04-2022 14:08. on 21-02-2023 17:48. The box and cables may have been removed by the previous occupiers. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). Try the automated service status number 0800 561 0061 to check for any faults in your area. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Account - Cable. Is here anyone from the Virgin Media team who can get - 5378662No wall socket but wire from underneath floorboards. Tudor. The cable could be hidden within, or behind, furniture. 1 ACCEPTED SOLUTION. on 21-02-2023 17:48. to be phone lines. Mark as New; Bookmark this message; I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. Manage Your Account. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. 0. There’s even no BT wall socket. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Browse Virgin Media Virgin Media Community. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. Trouble shooter. I've looked for an external box but cannot. The cable could be hidden within, or behind, furniture. on 06-03-2023 09:36. to your Virgin Media socket. Chatter and natter. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. 89K; 373; 537; Martin_N. . Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. 1. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. My Virgin Media App. Hi received my quick start kit but searched the whole exterior and interior of the house but couldn’t find the virgin media box anywhere. Hi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. Now have to wait until late next week for a technician to arrive!Don’t have a virgin media wall socket; Options. No Wall Socket. Push the white cable with the black label into the Hub. Need wall socket. Stay safe online. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. How about using a 10m RJ11 to RJ11 telephone cable. Gradually increase the force until the. . When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end. 19 minutes ago. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. I wanted to check with people on here before trying to get an engineer in, just. I was told when purchasing the broadband package that fibre was available here. Plug into the Virgin Media wall socket. Home Phone. No internet, unfortunately.